Customer Service & Operations Executive (Automotive)
People Profilers
- Singapore
- Permanent
- Full-time
- Attend to the needs of internal/external customers professionally and timely such that the customers vehicle turnaround time is kept within guideline.
- Quality check and provide professional recommendations for appropriate repairs, body & paint works or servicing, ensure works are done according to manufacturer standard & guidelines.
- Supervising and managing the day-to-day operations within the workshop, ensuring efficiency and productivity in the tasks performed.
- Ensuring compliance with health and safety regulations within the workshop, providing a safe working environment for all employees and visitors.
- Assist Immediate Superior in handling 1st level of complaint cases, meet up with customers, generating and assist inventory management, backorder, tools and workshop equipment, WIP, MTD, Monthly Contribution reports for ASMs analysis and action plans.
- Handling customer inquiries, complaints, and ensuring a high level of service quality is maintained. This might involve interacting with clients to understand their needs and address any concerns or issues.
- Perform functional role to support QL customer service team during peak period or manpower shortage situation.
- Work closely with Immediate Superior to look into service gaps / areas for continuous improvement and assist in the implementation of counter measures and evaluation plans on service gaps.
- Working with other departments, such as sales, marketing, and product development, to ensure seamless service delivery and address any interdepartmental issues affecting service operations.
- Monitoring key performance indicators (KPIs) to assess the performance of workshop / service operations and making adjustments as needed to improve efficiency and effectiveness.
- Any ad-hoc tasks assigned by Immediate Superior e.g., liaising with vendors, contractors and discussion with Business Development to launch aftersales promotion activities etc.
- Prepare necessary reports when require.
- Diploma in Mechanical Engineering or equivalent.
- Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry is preferred.
- Proactive and independent with positive attitude.
- Strong customer service mindset
- Mon to Fri, 8am 5pm; Alternate Saturdays, 8am 12.30pm, Ubi
- Job Reference: L77VVY8X