Sales & Service Administrator

ITW Pte Ltd

Jurong East, Singapore
Permanent
Full-time

1 month ago

ITW (NYSE: ITW) is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $15.9 billion in 2022. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s approximately 46,000 dedicated colleagues around the world thrive in the company’s decentralized and entrepreneurial culture.https://www.itw.com/careers/working-at-itw/Instron is a wholly owned subsidiary of ITW, we manufactures and services a wide range of cutting-edge materials testing equipment used by research scientists, design engineers, and quality control managers. Our systems are used in industry, academia, and government to evaluate the mechanical properties and performance of raw materials, components, and products. Due to the scope of our international operations and wide range of products, Instron is considered to be the world’s leading full-service materials testing company.http://www.instron.comJob DescriptionSummary:The Administrator will provide administrative support to the Sales and Services departments. The Administrator plays an important role in the Sales and Service departments in ensuring customer satisfaction through the accuracy and efficiency of their work. They often act as a liaison on behalf of their assigned sales & service team and customers when dealing with other departments to ensure customers’ needs and demands are being met.Responsibilities

Processing orders and oversees the order process by handling the review of purchase order terms, communicating the order acknowledgment, order status, and delivery details.
Updates the sales order details in our CRM systems.
Handles Local Purchases pertaining to Orders.
Update orders into Business Report accurately twice weekly. Ensure revenue is recognized as planned and submit revenue forecast report twice a month.
Maintains purchase orders, customer documents and files in accordance with our ISO guidelines while ensuring the data integrity of our CRM system.

Maintains the Service Management System -Astea database:
Entering information from service reports,
Maintenance agreements, and
Other customer services information documents phone contacts with customers.
Provides logistics support pertaining to orders and Marketing Activities such as organizing Webinar, exhibition.

Liaise with customers, factories and freight forwarders on shipment schedules and shipping documents.
Handles a wide variety of situations and conflicts by effectively communicating the needs and concerns of the customer which may require escalation when appropriate.

Knowledge, Skills, Abilities & Attributes:1 - 2 years of prior administrative experienceAbility to follow directions accurately and finish tasks in a timely manner.Bilingual or Trilingual candidates are preferred (English + Vietnamese/Thai/Malay)Strong organizational skills, attention to detail, problem-solving and good judgment are essential.Interpersonal skills are required to ensure calls are managed in a timely, friendly, and courteous manner.Requires experience in handling multiple work assignments concurrently and independently.Proficient in using MS Office Applications; such as Word, Excel, Outlook and Powerpoint.Application InstructionsPlease apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

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