Club Residences Executive
Capella Hotels & Resorts
- Singapore
- Permanent
- Full-time
- Confirm reservation in system and review all noted information in trace, note and amenity reports
- Prepare guest registration card and room key upon check in
- Conduct group check-ins/outs
- Aliases with culturist team and bell desk for guest arrival/ departure transportation arrangement
- Handle guest's complaint and inquiries and provide responses accurately
- Build good rapport with all individuals including internal and external
- Assist in making reservations such as walk in reservation
- Present folio to guest and resolve and disputed charges
- Diploma in Hospitality Management
- Excellent communication skills
- Minimum of 1 years' experience working in an upscale hotel or luxury residences
- Willing to work flexible hours, including weekends and public holidays
- Excellent judgment, attention to detail and ability to handle confidential information