Contact Center Admin- AWS- contract

• Familiarity with Amazon Connect capabilities, benefits, and required deployment skills

• Knowledge on Configuring and managing Contact Flows, Queues, Routing Profiles & Amazon Lex NLP, and Voice biometrics in Amazon Connect
• Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis and Dynamo DB, AWS CloudWatch, AWS CloudTrail.
• Configure and Troubleshoot Amazon CCP's, SIP Phones and Soft Phones
• Good understanding on Amazon IAM concepts for clear access segregation
• Knowledge on integrating Amazon Pinpoint to implement OTP/SMS feature.

• Technical skills requirement: Azure Cloud, AWS EC2, Salesforce, Agile Methodology,

• Ability to work with IT security teams to adhere IT compliance on systems working on system Penetration Tests, Internal/External Auditors

• Writing of Architecture documents, Technical Design documents, SOP's, reviewing workbooks, reviewing Test scenarios and training business users
• Collaborate and work effectively with multiple vendors, partners, internal/external organizations meeting SLA's
• Respond to technical issues in a professional and timely manner.
• Troubleshoot incidents, identify root cause, fix, and document problems, and implement preventive measures

• Minimum 5 years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Aws Connect, Salesforce
• Provide architectural & design guidance .
• Hands-on experience working on the design, development, deployment, and migration of contact center solutions at scale.
• Ability to write high quality technical documents. Lead review sessions with customer to obtain approval and signoff.

• AWS certifications are a plus
• Experienced with cloud Contact Center technologies.

• Creative and innovative workplace
• Opportunity to learn and grow
• Good work culture

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