Supervisor, Airport Meet & Greet
Marina Bay Sands
- Marina Bay, Singapore
- Permanent
- Full-time
- Assist Manager to supervise meet and greet operations according to organization operating procedures, policies and service standards.
- Collaborate closely with internal departments to ensure seamless guests' experience.
- Review manpower allocation according to operational needs.
- Respond and resolve any guest feedback in a timely and professional manner.
- As and when required, support Ambassadors with meet and greet service.
- Prepare reports as required by Management.
- Contribute ideas and collaborate in the execution of on-going initiatives.
- Engage with guests and offer any assistance if required by communicating to respective Hotel Operations team.
- Provide additional support to Transportation team at the airport to enhance the guest welcome experience, providing a sense of luxury and importance to each guest.
- Recommends and effectively promotes relevant services across the integrated resorts that are in tune with the guests' preferences.
- Attend daily briefing to ensure valuable information and updates are shared among team members, including updated property information.
- Exemplifies the OneMBS Values at all times.
- The ability to display, at all times, a friendly, courteous and professional manner in communicating with guests and team members.
- Demonstrate an enjoyment and enthusiasm for work through effective relationships by adopting a “can do” approach to tasks.
- Implement and practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA)
- Solid foundation of property knowledge and the major events and latest happenings within the property and in town in order to provide appropriate recommendations to guest.
- Perform any other tasks as assigned by Management.
- Minimum GCE O/N Level.
- Certificate/Diploma in hospitality management from a recognized institution is an advantage.
- Minimum 3 years in a customer service role or 1 year in a supervisory/management role.
- Prior experience in a hospitality or tourism related industry is preferred.
- Proficiency in English.
- Impeccably well-groomed.
- Exceptional guest relations and communication skills.
- High attention to details.
- Ability to multi-task and work efficiently in a fast-paced environment.
- Proven leadership skills and ability to work with minimal supervision.
- Excellent planning and executive skills.
- A team player and takes initiative to assist other Team Members when required.
- “Can Do” attitude and mindset.
- Be willing to work any day and any shift.
Applications close: