E-Commerce Operations Supervisor

• Is responsible of E-commerce stock and order flow (clients orders, shared stock orders and stock set up, product transfers).
• In charge of the relationship with the warehouse and carriers. Monitors closely the KPIs, challenges our warehouse and the shipping carriers and put in place continuous improvement plan.

• Supervises product flows operations (stock accuracy and adjustments, purchase orders, delivery claims, packaging orders, stock take).
• Coordinates stock transfers and export shipments.
• Coordinates damaged product flows and aftersales process.
• Raises alerts and ensures quick problem resolutions with the different stakeholders.

• Oversees projects roll out (user need / gap analysis / test).
• Is the main contact point to roll out new services on the website. Work closely with the central Paris Digital team and local teams for E-commerce services roll-out, warehouse performance projects and coordination with retail stores.
• Is the key user actively involved in the migration project of our ERP and e-commerce platform.

• Participates in workshops and share about the user needs and requirements.
• Acts as the e-commerce expert and work closely with the migration team for the gap analysis and testing phase.
• Anticipates and manages the migration impacts on the business and the team.
• Ensures a successful and smooth roll-out of the project.

• Supervises logistics and legal requirements (product registration and export requirements, Terms and conditions, supplier contracts).
• Is the main contact for accounting and internal control (supplier invoices, treasury discrepancies, audit) and ensure EMESA complies with Regional and Group regulations.

• Analytical skills
• Advanced skill in Excel
• Project management skills
• Tech savvy and good with IT / digital technology / systems
• Must be a good team player, pleasant, service oriented and self-motivated
• Strong team building, interpersonal and communication skills
• Knowledge of SAP is a plus

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